Terms of Service
Effective date: March 13, 2026
Operator
These terms apply to services provided by MyPetsVilla (operating as Furrberries).
Contact: sniff@furrberries.com | WhatsApp: +91 81055 55574
Using the Website
By using this site, sending inquiries, or completing a private guest intake form, you agree to provide accurate information and allow us to contact you about bookings, tours, service updates, and guest-profile follow-up.
Service Acceptance
All pets are subject to an initial assessment and review of the information shared in the guest intake form. If a pet does not suit the environment or presents safety risks, we may decline service. In such cases, no charges will be taken for the assessment period.
Bookings and Cancellations
- If a booking is cancelled after check-in or after the service window begins, charges are applied based on the nearest time slab used (for example, a 0 to 6 hour stay is charged at the 0 to 6 hour slab).
- Early pick-up does not automatically reduce charges; the closest completed slab applies.
- In rare operational or safety situations where a stay must be ended early, the nearest applicable slab will apply.
Payments
Payments are due as communicated at the time of booking or check-in. We may request advance payments for certain services or durations.
Owner Responsibilities
Owners must provide accurate pet details, emergency contacts, care instructions, and vaccination or medical records where requested. You are responsible for sharing any relevant health or behavior information that may affect your pet’s stay.
Emergency Care
If an emergency occurs and we are unable to reach the owner or emergency contacts, you authorize us to seek appropriate care for your pet. The emergency authorization amount selected in the intake form applies before direct approval is required. Any external medical costs remain the owner’s responsibility.
Limitation of Liability
We take reasonable care of all pets. However, we are not liable for issues arising from undisclosed medical conditions, behavioral issues, or inaccurate information provided by the owner.
Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the courts of Bengaluru, Karnataka.
Changes to Terms
We may update these terms from time to time. The latest version will always be available on this page.